Refund Policy

This Refund Policy applies to all paid services purchased from CodeSOTA — including monthly API subscriptions sold through the /pricing page and custom engagements such as the Custom Benchmark service.

All payments are processed by Paddle.com, our Merchant of Record. Refunds are issued back to the original payment method, in the original currency, and may take 5–10 business days to appear on your statement depending on your bank.

You may cancel your API subscription at any time from your account dashboard. Cancellation takes effect at the end of the current billing period.

• --You keep access to all paid features until the period ends
• --No further charges will be made after cancellation
• --Cancellation alone does not generate a refund for the current period

You may request a full refund within 14 days of a charge for any of the following reasons:

• --You were billed in error (duplicate charge, wrong plan)
• --The Service was substantially unavailable during the billing period
• --You did not authorise the charge
• --You changed your mind and have made minimal use of the Service during the period (we use a fair-use threshold of under 10% of the plan's monthly call quota)

Refund requests outside the 14-day window, or after substantial use of the Service, are evaluated case-by-case at our discretion.

We aim to acknowledge refund requests within 2 business days and process approved refunds within 5 business days. You will receive an email from Paddle once the refund has been issued.

Custom Benchmark engagements are billed as one-time fees against a signed statement of work.

• --Before work begins, the engagement may be cancelled for a full refund of any deposit paid
• --Once data collection or labelling has started, refunds are prorated against work delivered
• --If the final deliverable does not meet the acceptance criteria defined in the statement of work, we will rework or refund at your option

The following are not eligible for refund:

• --API calls that have been successfully delivered
• --Overage charges incurred above the plan's monthly quota
• --Subscription periods where the account was suspended for violating the Terms of Service

Please contact us before initiating a chargeback with your bank. Most billing issues can be resolved within a few hours. Unilateral chargebacks may result in immediate suspension of your account pending review.

Nothing in this policy limits any statutory rights you may have as a consumer under the laws of your country of residence, including any right of withdrawal granted by EU consumer law. Where local law grants stronger rights than the policy above, those rights prevail.